Terms & Conditions

• Upon confirmation of tour and/or accommodation bookings, a deposit of 20% (unless otherwise stipulated) will be debited to your valid credit card. This secures your reservation and is deducted from the balance of payment, which is to be paid on the day of arrival or day of travel (whichever may apply). This deposit is non-refundable. 
• Please be aware that all tours and accommodation options listed are subject to the Qld governments latest COVID health advice and regulations. These can and do change with the current pandemic situation. Please refer to the Qld Government Health site for any information relevant to you.
• The responsibility to follow all Qld Health directives on such things as border regulations, interstate hot spots and vaccine passports/requirement is yours - please refer to the Qld Government Health site for the latest information.

• Please note that virtually all of the day tours have a 24 hour or 48 hour cancellation policy – this means any tours cancelled within 24 hours or 48 hours of travel  (or do not turn up on the day of travel) are liable to pay 100% of the total tour cost. Many tour operators have small passenger numbers, so last minute cancellations cost the tour operator greatly, hence the implementation of the cancellation policy.

• Please note that accommodation options and overnight tour options have a longer cancellation period. This can range from 7 days to 28 day prior to travel, depending on the product. We urge you to check each operator’s cancellation period prior to booking. We also recommend Travel Insurance to help you in the event of unforeseen circumstances that may result in you beiing unable to travel in order to recover the operators cancellation policy penalties. 

• Bank transfers or direct deposits are also available, click here to request our banking details. Please be aware that this option is only suitable for bookings at least 7 days ahead. 
• Accommodation and certain extended tours may be an exception to this rule as full payment may be required by specific accommodation properties/tour operators.
• Some companies now charge a Fuel Levy. This is because tour prices are determined up to 4 years in advance. Wherever possible we will mention this however these surcharges may be amended by the operator at any time.  This charge is usually collected by the operator directly and may be added to the price on the day of travel.
• Reef tours are susceptible to a EMC (Environmental Management Charge). They are also susceptible to various Port Authority charges and fees. These may be rolled into one surcharge. Wherever possible we will mention this however it may be added to the price on the day of travel.