Terms and Conditions

• Upon confirmation of tour and/or accommodation bookings, a deposit of 20% (unless otherwise stipulated) will be debited to your valid credit card. This secures your reservation and is deducted from the balance of payment, which is to be paid on the day of arrival or day of travel (whichever may apply). This deposit is non-refundable.

• Bank transfers or direct deposits are also available, click here to request our banking details.

• Accommodation and certain extended tours may be an exception to this rule as full payment may be required by specific accommodation properties. Your Credit Card details can be held by certain accommodation properties to comply with their booking procedures and cancellation policies.

• Many companies now charge a Fuel Levy. This is because tour prices are determined up to 4 years in advance. Wherever possible we will mention this however it may be added to the price on the day of travel.

• Reef tours are susceptible to a EMC (Environmental Management Charge). They are also susceptible to various Port Authority charges and fees. These may be rolled into one surcharge. Wherever possible we will mention this however it may be added to the price on the day of travel.

• Receipts/Vouchers will be sent via email to be printed off by yourself for presentation to tour and accommodation companies on the day of travel and/or arrival. Upon booking a copy of your voucher will also be sent to the operator. Please contact us if you have not received your voucher.

• If accommodation or tours are cancelled for any reason other than listed below the deposit will be forfeited to cover administrative costs. Many operators require a 24/48 hours notice for cancellations. This means that if you cancel within this time period you forfeit 100% of the total tour price. We advise you to check each individual operators cancellation policy.

• All information on this website is deemed to be true and correct and given in good faith however if there is anything on this website which you believe is inaccurate please contact us so it can be rectified if necessary.

• Prices and tour itineraries change, we will not be held responsible for incorrect price/itineraries listed on this site. However we will do our best to honour any inconsistencies.

• All information on this website is deemed to be true and correct and given in good faith however if there is anything on this website which you believe is inaccurate please contact us so it can be rectified if necessary.

• A link or listing on this website does not mean that we endorse that product or information.

• Tours cancelled by an operator due to severe weather conditions or mechanical failure and/or any other unforseen circumstance will result in refund of any deposit paid, however deposits are not refundable if you decide the weather is unacceptable.

• The operator has the right to substitute vessels, vehicles or change itineraries due to weather conditions, mechanical failure, or the like.

• Credit Card fraud is an illegal practice and any person found to be doing so by us will be reported to the relevant authorities for prosecution.

• We welcome all feedback, positive or negative, so if there is something you would like to tell us, please let us know by sending it to us in writing or via email.

• We reserve the right to publish to any testimonial feedback mail on our website unless specifically stated by the author not to do so.

• Our sister sites www.cairnsqueenslandaustralia.com.au  and www.cairnsultimateparty.com share content and are wholly owned by www.visitcairns.com.au .

• All booking information is held and processed on our own secure server.

• All images on this site are copyrighted to Visitcairns.com.au or to the individual company represented, no images are to be used for any purpose unless being used to promote this site or the area of Cairns and a link provided back to this site.